FAQ
Frequently Asked Questions
- How is the condition of the items established?
Giftable – indicates an item is in new condition and includes one or more of the following: the original box, case, and attached retail tags.
New – “New” condition items appear unused but may have faint signs of wear due to storage conditions.
Excellent – “Excellent” condition items are clean and contain very little wear. Any notable flaws or signs of wear are stated in the listing.
Very Good – “Very Good” condition items show some wear and signs of previous use but still have a lot of life in them. Very Good items may have slightly worn corns, creases in leather, and/or tarnished hardware.
Good – “Good” condition items show moderate signs of prior use, which include surface scratches, darkening of the handles, and other indications of wear and imperfections.
Fair – “Fair” condition items will have noticeable signs of wear. Be sure to read the condition notes in the listing and carefully inspect photos. Fair items present our customers with the greatest opportunity to save significantly on authentic luxury items!
Flawed – “Flawed” items are generally in nice condition but have a major defect or flaw that affects the item’s appearance or functionality.
- Is there an authenticity guarantee?